Website support and ongoing care for UK businesses
Websites are not a one off job. They need updates, fixes and improvements over time. We provide reliable support so your site stays fast, secure, accurate and professional.
Need development work alongside support? See websites and online presence and automation and business tools.
Why ongoing support matters
Most website problems start small: a broken form, a slow page, a plugin conflict, an expired domain setting, or content that has drifted out of date. Regular care prevents these issues becoming bigger problems and protects your enquiries.
Protect enquiries
Forms, tracking and key pages must stay reliable or leads get lost.
Keep performance strong
Speed and mobile experience affect conversion and search visibility.
Reduce risk
Basic security tidying and sensible updates reduce the chance of problems.
What website support includes
Support is tailored to the platform and your goals. These are the most common areas we cover for UK businesses.
Fixes and troubleshooting
- Broken forms and enquiry issues
- Layout and mobile display problems
- Error investigation and fixes
- Hosting related issues and guidance
Content and improvements
- Text updates and new sections
- Landing page improvements
- Conversion focused tweaks
- New features and enhancements
Performance and basic security
- Speed improvements and tidy ups
- Image optimisation guidance
- Basic security best practices
- Backups and recovery guidance
How website support works
Clear scope, quick action, and clean outcomes.
1 Quick review
We confirm how the site is built, what is urgent and what success looks like.
2 Fix and improve
We resolve the issue and improve reliability where possible to reduce repeat problems.
3 Document and handover
You receive clear notes on what was done and recommendations for next steps.
Monthly support plans
These plans match the support options shown on the services page. They are designed for businesses that want ongoing help without the overhead of in house development.
Essential
Keep things stable and up to date with light monthly support.
- Core maintenance and basic checks
- Small content edits (up to 30 mins per month)
- Basic reliability support
- Email support
Growth
Ongoing improvements and priority maintenance.
- Everything in Essential
- Edits and improvements (up to 90 mins per month)
- Performance tidy ups
- Priority email support
Priority
More time included and quicker turnaround for changes.
- Everything in Growth
- Edits and tasks (up to 3 hrs per month)
- Faster turnaround
- Support calls as needed
Plans are flexible and can be started at any time. If you only need a one off fix, ad hoc support is available.
Ad hoc website support
If you have a specific issue or a list of changes, we can support you without a monthly plan. This is ideal for urgent fixes, one off improvements, or when you need a reliable technical partner for a short period.
Typical tasks
- Broken forms and enquiry issues
- Site speed and performance issues
- Content updates and new pages
- Bug fixes and improvements
Typical pricing
£60 to £90 per hour
With clear scope and straightforward communication.
If you want predictable monthly support, see the plans above.
What you get
- Clear plan before changes
- Clean implementation
- Testing and verification
- Simple handover notes
Common questions
If you are unsure, message us and we will advise.
Do you support websites you did not build?
Yes. We can support and improve existing websites. We usually start with a quick review so we understand the setup and any risks.
Is monthly support required?
No. Monthly plans are optional. If you need a one off fix or a set of changes, ad hoc support is available.
Can you improve speed and performance?
Yes. We focus on practical improvements that improve load speed, mobile experience and reliability.
Can you help if the site is broken or hacked?
Yes. We can assess the issue and advise on the safest next steps. For compromised sites, we prioritise containment, recovery and prevention.
Need a reliable developer to look after your website?
Tell us what is going wrong or what you want to improve. We will recommend the right next step.