Managed IT support for UK businesses
Horsfall-IT provides managed IT support for small and growing businesses across the UK. We cover day to day helpdesk support, Microsoft 365, business email, user and device setup, security basics and practical guidance that keeps your team working without disruption.
Also available as ad hoc support when needed. View hourly support.
What you get with Horsfall-IT managed support
Managed IT support is not just troubleshooting when something breaks. It is a structured service that keeps your users productive, strengthens security basics, improves consistency, and gives you a reliable technical partner to lean on.
Helpdesk support
Day to day support for users, devices, apps and business email, with clear updates and ownership.
Microsoft 365 management
Account setup, permissions, shared mailboxes, policies and practical configuration that reduces issues.
Security baseline
Practical improvements such as multi factor authentication guidance, access control and sensible account hygiene.
Who this is for
This service is designed for UK businesses that want reliable IT without hiring in house. It is a strong fit when you need better response, cleaner systems and fewer repeat issues.
Small teams
You want dependable support and a clear person to contact when things need sorting.
Growing businesses
You are onboarding staff, adding devices and need consistency across accounts and tools.
Business owners
You want fewer IT distractions, better security basics and clearer oversight of what is in place.
What is included
Every business is different, but these are the common deliverables that most clients need. Scope is agreed clearly so there are no surprises.
User and device onboarding
- New starter setup
- Email and account setup
- Device configuration support
- Offboarding when required
Microsoft 365 and email
- Shared mailboxes and permissions
- Outlook setup and mailbox issues
- SPF, DKIM and DMARC guidance
- Basic deliverability support
Security and continuity
- Multi factor authentication guidance
- Access control and account hygiene
- Backup planning and recovery steps
- Practical advice to reduce risk
Looking for phone systems too? See our VoIP phone setup page.
Managed support onboarding
A structured start so we can support you properly from day one.
1 Review and access
We confirm your current setup, key accounts, devices and how your team works day to day.
2 Security baseline
We agree practical improvements to access control and account protection, then document what is in place.
3 Support process
We set a clear support route, response expectations and a simple process that your team can follow.
Monthly managed IT support packages
Clear options for UK businesses. If you are unsure which package fits, we will recommend the right level after a quick chat.
Essential
Best for small teams that want dependable helpdesk support.
- Remote helpdesk support
- Microsoft 365 and email support
- User onboarding and offboarding support
- Practical security guidance
Growth
Best for growing businesses that need consistent support and improvements.
- Everything in Essential
- Priority response
- Ongoing improvements and tidy ups
- More hands on support as you grow
Priority
Best for busy teams that need a faster turnaround and closer support.
- Everything in Growth
- Faster turnaround targets
- Support calls as needed
- Structured onboarding for new users
Package pricing is a guide. We confirm scope and cost after a quick review of your current setup.
Ad hoc remote IT support
Not ready for a monthly package? We also provide ad hoc support for one off issues and troubleshooting, with clear communication and a clean handover.
Hourly support
Suitable for troubleshooting and one off fixes.
£65 to £95 per hour
Request support →Common requests
- Microsoft 365 issues
- Email delivery and setup
- Device performance issues
- New user setup
Clear outcomes
You receive a summary of what was done, what was changed and what we recommend next.
Common questions
If you are unsure, message us and we will advise.
What is the difference between ad hoc support and managed support?
Ad hoc support is for individual issues when needed. Managed support is a monthly service designed to keep systems stable with consistent support, documentation and ongoing improvements.
Can you support a small team with no internal IT?
Yes. Many clients use managed support as their IT function, with clear support routes and practical advice as the business grows.
Do you support Microsoft 365 and email deliverability?
Yes. We support mailboxes, shared mailboxes, Outlook setup and DNS records such as SPF, DKIM and DMARC. We also advise on best practice that improves deliverability.
How do we get started?
Send a short description of your current setup and what you need. We will recommend the right package and outline onboarding so support starts cleanly.
Ready for managed IT support?
Tell us your team size and what you need support with. We will send a clear recommendation and quote.